Cambodia eVisa Save & Resume: Coming Back to a Part-Filled Application

How to resume an application — the email-link flow

The resume flow is genuinely two clicks. If you started an application and either closed the tab or chose to come back later, here is what happens.

Step 1 — Find the resume email

Within a few minutes of you leaving the application part-finished, we email a resume link to the address you used. The email subject is along the lines of "Your Cambodia eVisa application — pick up where you left off". It comes from our standard sender domain, not a Gmail or Hotmail address, so check your inbox first. If it is not in the main inbox after fifteen minutes, check Promotions on Gmail or the Junk folder on Outlook — depending on your spam filter, some providers route auto-generated emails there.

Step 2 — Click the link and confirm

The email contains a single Resume Application button. Click it and the application re-opens in your browser with every field you'd filled in pre-populated. Scroll through, double-check what you'd already entered is still correct (this is the moment to check passport details — see the stale-data section below), fill the remaining fields, and pay. The whole resume action from clicking the email button to landing on your part-filled form is about five seconds.

What if I never got the resume email?

Three possibilities. First, you may have typed the email wrong in the first field — common with autocorrect on phones. In that case the resume email went to nobody and the easiest fix is to start a fresh application with the correct email. Second, it might be in spam — search your inbox for the word 'Cambodia' in the last 24 hours. Third, if you genuinely cannot find it and your saved draft has fields you'd rather not retype, email our support team with the email address you used and we can resend the resume link manually. Our payment troubleshooting guide covers what to do if you hit a card issue at the actual checkout once you've resumed.

The 30-day save window and common edge cases

The auto-save holds for 30 days from your last activity on the application. After 30 days of no resumes, no clicks and no logins, the saved draft is cleared automatically — fields, photo upload, passport scan, the lot. This is a deliberate design choice rather than a bug. Holding personal data forever is a security and privacy risk; thirty days is the sweet spot for the realistic window an Aussie traveller plans a Cambodia trip across.

What 30 days means in practice

You can start the application up to a month before your Cambodia trip and resume any time inside that window. The clock resets every time you click the resume link and load the saved form — so if you started on day one, resumed on day fifteen and added more fields, the new 30-day clock starts from day fifteen, not from day one. The draft only clears if you genuinely do not touch it for 30 consecutive days.

Accidentally closed the tab — what to do

Do nothing in a panic. Browser tabs close all the time — phones lock, laptops go to sleep, the OS auto-reloads after an update. Auto-save runs every few seconds, so the last field you actively typed is almost certainly already saved. Wait for the resume email (a few minutes), click the link, confirm what's there, and carry on. The only thing not saved is anything you typed in the same second as the tab closed — and that's at most one or two characters.

The biggest trap: stale saved data after a passport renewal

This is the one situation where the convenience of auto-save can quietly hurt you. Imagine you start the Cambodia eVisa application in late March, fill your passport details, then get pulled away for a few weeks. In early April you renew your Australian passport at Australia Post — new passport number, new issue date, new expiry. You come back to the resume email on April 20th and click through. The form opens with your old passport details still saved. If you don't notice and complete the application as-is, your eVisa will be approved against a passport that no longer exists. Cambodian Immigration at KTI, SAI or KOS will not let you in on an eVisa tied to a dead passport. The passport renewal guide covers the DFAT renewal flow and how to update mid-application.

Multi-applicant trips: family, couples and group saves

Families and couples applying together get the same auto-save behaviour, with one wrinkle worth knowing. Each Cambodia eVisa is one application per person — every traveller needs their own form, photo, passport scan, and approval PDF. So if a family of four are flying to Phnom Penh together, that's four separate applications, each saved against the email address used.

One email or four?

You can apply for the whole family under one parent's email — that is the most common Aussie pattern. Each application is saved as a separate draft against that one email, and you'll get four separate resume links if you stop part-way through. Or each adult can use their own email and the kids' applications sit under whichever parent's email is most convenient. Both patterns work. The visa office cares about each application individually; the email is just how we route the resume links and the final approval PDFs.

Group of friends, separate applications

For a group of friends heading to Cambodia together, the cleanest approach is each person applies under their own email. That way each traveller controls their own resume link, their own approval PDF, and their own e-Arrival Card. If one of you stalls mid-application, only that one person has to resume; the others are unaffected. Tourist $80 USD (~$122 AUD) each, business $90 USD (~$137 AUD) each, approved in 3 business days, delivered as a printable PDF by email. Free resubmission if Immigration flags a correction, Aussie-timezone support stays on the email thread. The Smartraveller Cambodia briefing covers the broader DFAT entry rules.

Once everyone in your group has their eVisa approved, the next step is the e-Arrival Card — 14 fields each, submitted within the 7-day window before flight. Our verified e-Arrival is $5 USD (~$7.50 AUD) per person and auto-saves the same way as the visa checkout. The couples and family shared-fill guide covers the time-saving moves when filling multiple e-Arrival cards in a row.

Next steps and related reading for Australians: apply for your Cambodia eVisa when you are ready to lodge, bookmark our Cambodia visa hub for Australian citizens as the single canonical reference, skim the FAQ on Cambodia visa eligibility for quick answers, and use our glossary of Cambodia visa terms to decode any acronym in this guide.