Question 1

What do I do if I lose my passport in Cambodia?

Accepted Answer

Report the loss to local Cambodian police first — you need the police report for the Australian Embassy AND your travel insurer. Then phone the Australian Embassy in Phnom Penh on +855 23 213 470 to book an Emergency Travel Document appointment. They issue ETDs in 3-5 business days for $400-600 AUD depending on category. Once you have the ETD, apply for a fresh Cambodia eVisa under the new passport/ETD number ($80 USD / ~$122 AUD all-in, 3 business days). Total time from loss to flying out is usually 5-8 working days.

Question 2

Where is the Australian Embassy in Phnom Penh?

Accepted Answer

The Australian Embassy in Cambodia is at 16B National Assembly Street, Sangkat Tonle Bassac, Phnom Penh. Phone +855 23 213 470. It is the only Australian diplomatic post in Cambodia — there is no consulate in Siem Reap or Sihanoukville, and no honorary consul anywhere else in the country. If you lose your passport outside Phnom Penh, your first travel step is the bus, taxi, or domestic flight into the capital (typically half a day from Siem Reap or Sihanoukville).

Question 3

How long does an Emergency Travel Document take in Cambodia?

Accepted Answer

3-5 business days from your in-person appointment at the Australian Embassy in Phnom Penh. The Embassy confirms your identity (police report, photo of old passport, Medicare card, driver's licence — anything you have), takes fresh photos if needed, completes the application, and issues the ETD on the standard 3-5 business day timeline. The fee runs $400-600 AUD depending on category — a single-use ETD valid only for travel home is cheaper than a full priority passport replacement. Phone +855 23 213 470 to book the appointment.

Question 4

Does travel insurance cover a lost passport in Cambodia?

Accepted Answer

Most comprehensive Australian travel insurance policies cover passport replacement costs (the ETD fee itself) plus reasonable additional accommodation while you wait for the document to be issued. The big names — CoverMore, Allianz, Travel Insurance Direct, Southern Cross — all include this as standard. Cheaper budget policies sometimes exclude it, so check the product disclosure statement specifically for 'passport replacement' and 'additional accommodation due to documented emergency' before you buy. You'll need the Cambodian police report and every receipt to claim. Submit the full claim when you're home.

Question 5

Can I still use my Cambodia eVisa after my passport is replaced?

Accepted Answer

No. Your original Cambodia eVisa is bonded to the passport number you applied with, and the moment that passport is reported lost or stolen, the visa attached to it is functionally dead. The ETD or new passport will have a different number, so you need to apply for a fresh Cambodia eVisa ($80 USD / ~$122 AUD Tourist) under the new number. If you booked the original through us, we resubmit at no extra charge. If you applied via the direct portal, you lodge a fresh application — same 3 business day window either way.

Question 6

Is there an Australian consulate in Siem Reap or Sihanoukville?

Accepted Answer

No. The Australian Embassy in Phnom Penh is the only Australian diplomatic post in Cambodia. There is no consulate in Siem Reap, no consulate in Sihanoukville, and no honorary consul in Battambang, Kampot, or anywhere else. If you lose your passport outside Phnom Penh, your first move after the local police report is the bus, taxi, or domestic flight to Phnom Penh — typically a half-day journey from Siem Reap or Sihanoukville. Phone the Embassy on +855 23 213 470 before you set off to confirm the appointment slot.

Question 7

Will my airline let me fly home on an ETD?

Accepted Answer

Yes — Emergency Travel Documents are specifically designed for exactly this scenario, and all major Aussie and Asian carriers recognise them for travel back to Australia. Qantas, Virgin Australia, Jetstar, Singapore Airlines, Cathay Pacific, and AirAsia will all rebook a missed outbound flight onto a later date on the new ETD, usually without a change penalty when the cause is documented passport loss. Phone the airline directly, offer to email the police report, and book the new flight to line up with when the ETD will be ready.

Question 8

What if my passport is stolen versus just lost?

Accepted Answer

Functionally the same path — local police report, Australian Embassy in Phnom Penh, ETD, fresh eVisa — but the wording on the police report matters for insurance. If your passport was stolen (taken from a pocket, a bag, a hotel room), say so clearly to the police, because the report needs to reflect a theft for your insurer to pay out on cash, electronics, or other items taken at the same time. If it was lost (left in a tuk-tuk, fell out of a pocket), the police report reflects that and your insurance claim is narrower — typically just the ETD fee and extra accommodation.

Lost Passport in Cambodia: 2026 Emergency Guide for Australians

What do Australians do if their passport is lost or stolen in Cambodia?

نکات کلیدی

The worst-case scenario most Aussies fear — and the practical path through it

The 5-step emergency procedure (in the order that actually works)

Step 1: Cambodian police report

Step 2: Australian Embassy in Phnom Penh

Getting a new Cambodia eVisa under the new ETD or passport number

Onward travel logistics — flights, accommodation, and insurance

Prevention: what to do BEFORE you fly to make this easier

سوالات متداول

منابع

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Pulling it together