Cambodia e-Arrival Card QR Code: How to Receive It, Save It and Show It

Your e-Arrival Card is a QR code

For all the questions on the Cambodia e-Arrival Card, what you actually carry to the airport is a single QR code. When Immigration scans it, your submitted details appear on the officer’s screen, and the officer checks them against your passport. The code is the link between what you filed at home and the person standing at the desk.

That makes the QR code the one part of the process you cannot afford to lose track of. The good news is that keeping it safe takes about thirty seconds, as long as you do it at the right moment.

How you receive the QR code

The best ways to save it

Cambodia accepts a screenshot, a downloaded image or a printed copy. The safest approach is to have more than one, so that a flat battery or a lost phone does not leave you without it.

• Do not rely on finding the email over airport Wi-Fi after landing.
• Do not keep the only copy in checked luggage.
• Do not crop the code tightly: keep the whole code clearly visible with a margin around it.
• Travelling as a family? Label each code with the traveller’s name.

How to show it at immigration

Have the code open, or the printout in hand, before you reach the front of the queue, together with your passport and your visa if you need one. Turn your screen brightness up, since scanners read a bright, flat screen more easily, and hold the phone steady rather than tilted.

If the scanner struggles with your phone, offer the printed copy. Having both is what turns a scanning hiccup into a two-second fix rather than a search through your photo library.

For a walkthrough of each airport and what happens there, see our guide to where the Cambodia e-Arrival Card is checked.

What if you lose your QR code?

Losing the code before you travel is fixable. Where you get it back from depends on how you filed.

If you realise you do not have your code only after landing, go to immigration with your passport and explain. It is a much better position to be in than trying to refile over airport Wi-Fi, but a far worse one than having saved it properly before you left.

If you have not filed yet and want the code emailed to you so it cannot get lost in a browser tab, you can apply online here.

Keep it after you land

It is tempting to delete the code once you are through immigration. Hold on to it. Cambodia now issues arriving visitors a v-Pass by email in place of the ink passport stamp, and the v-Pass can be retrieved by uploading your e-Arrival QR code as well as by entering your passport information. Keep the code until you have left Cambodia.

Remember, too, that the code belongs to one arrival. If you leave Cambodia and fly back in later, you will need a new e-Arrival Card, and a new QR code, for the new arrival.