Cambodia eVisa Payment Confirmation Email Not Received: The Aussie Five-Minute Recovery
Paid for the Cambodia eVisa and the confirmation email has not landed? Nine times out of ten it is in the spam folder, the Gmail Promotions tab, or the Outlook Other inbox. Sometimes a full mailbox or a single-letter typo at checkout. Here is the five-minute recovery walkthrough for Aussies — what to search for, how to log back into your account, and what we can re-send.
What do I do if my Cambodia eVisa payment confirmation email never arrived?
Start with three quick checks before assuming anything is wrong. First, search your full inbox — including Spam, Junk, Gmail's Promotions tab, and Outlook's Other inbox — for the phrase 'visatocambodia'. That catches roughly 80% of missing-email cases for Aussies because automated receipt emails from international merchants often land outside the primary inbox. Second, if your mailbox is at or near its storage quota (15 GB on free Gmail and Outlook tiers), new mail bounces silently — empty the trash and large attachments, then ask us to re-send. Third, log into your account at our site using the same email you typed at checkout and reset the password if needed; your order shows up in the dashboard regardless of email delivery. If the email at checkout had a typo (.com vs .com.au, or a transposed letter), contact our Aussie-timezone support with the last four digits of the card used, the rough timing of the charge, and the correct email — we can re-send the receipt instantly and the eVisa PDF on approval. The Cambodia eVisa price stays at $80 USD (~$122 AUD) Tourist or $90 USD (~$137 AUD) Business; a missing confirmation email never changes the charge or the approval timeline.
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- Start with a spam / junk folder search for 'visatocambodia'. On Gmail this catches both Spam and the Promotions tab, on Outlook it catches Junk and the Other inbox.
- If still nothing, log into your account at our site with the same email used at checkout and the reset-password flow. The order shows up in your dashboard even if the email never landed.
- Common reasons it gets stuck: full mailbox quota (Gmail at 15 GB shared cap, Outlook free at 15 GB), aggressive corporate spam filter, or a one-letter typo in the email at checkout (.com vs .com.au, com vs con).
- We can re-send the payment receipt instantly and the eVisa PDF on approval. Aussie-timezone support handles email-mismatch and typo cases during business hours.
- Receipt emails are usually delivered within 60 seconds of payment. eVisa PDFs arrive on approval, which is within 3 business days of submission — Approved in 3 business days and Delivered as a printable PDF by email.
Why the email did not land (and why it is rarely an actual problem)
The Cambodia eVisa payment confirmation email is a standard transactional receipt — sent automatically within about 60 seconds of your card clearing at our checkout, from a no-reply address on our verified domain. The email contains your order reference, the amount charged in USD with the AUD equivalent shown, the application ID, and a link back to your account dashboard. It is not the eVisa itself — that PDF arrives on approval within 3 business days. The confirmation email is the receipt for the payment step only.
When the email does not arrive in your primary inbox within five minutes of payment, the cause is almost always one of four things. The aggressive spam filter on your mail provider has rerouted it. Gmail's algorithm has dropped it into the Promotions tab rather than the Primary tab. Outlook's Focused vs Other split has put it in the Other inbox. Or your mailbox is at its storage cap and new mail is bouncing silently. In about 5% of cases there is a real typo at checkout where the email address you entered was off by a letter, in which case the email went to a different (and probably non-existent) inbox.
None of these scenarios affect the payment itself or the approval timeline. Your card has been charged at the displayed price — $80 USD (~$122 AUD) Tourist or $90 USD (~$137 AUD) Business — and the application is in the processing queue. The eVisa will be approved in 3 business days and delivered as a printable PDF by email regardless of whether the receipt email arrives. This guide walks through the recovery in priority order so you can confirm everything is fine in about five minutes.
If you have not yet paid and the checkout step itself is hanging or your card is declining, that is a different problem covered in the card decline fixes guide and the wider payment troubleshooting piece. If you have paid but the PDF approval email is what is missing after 3 business days, the status-stuck-pending guide covers that downstream case. For the canonical reference on cost, documents, and processing, see the Cambodia visa for Australian citizens hub.
Step one: search every inbox folder for 'visatocambodia'
The single most useful action is a full-mailbox search rather than a Primary-tab scroll. The confirmation email contains our domain in the from-address and in the body, so searching for 'visatocambodia' catches the message wherever it has landed — Spam, Junk, Promotions, Other, or some custom folder you forgot you set up. Run the search on every email client you use for the address you typed at checkout, because the message can sit in a different folder on different clients depending on filter rules.
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How quickly should the Cambodia eVisa payment receipt email arrive?
Within 60 seconds of your card clearing at checkout. It is sent automatically from a no-reply address on our verified domain. If five minutes pass and nothing has landed in any folder (including Spam, Promotions, Junk, Other), it has either been filtered or it has bounced. A full-mailbox search for 'visatocambodia' catches almost all filtering cases. The receipt is a notification, not the eVisa itself — the eVisa PDF arrives separately on approval within 3 business days.
I cannot find the email anywhere. Has my card actually been charged?
Almost certainly yes — the email and the charge are completely independent. Check your card statement or banking app: an $80 USD (~$122 AUD) Tourist or $90 USD (~$137 AUD) Business charge from our merchant descriptor confirms payment cleared. Then log into your account at our site (use the email you typed at checkout, reset the password if needed) and your order will be in the dashboard. Re-send the receipt from there. The missing email never affects the charge or the application status.
Why does Gmail put the receipt in Promotions instead of Primary?
Gmail's algorithm classifies transactional receipts from merchants — especially international ones — into Promotions by default unless you have a prior history of marking emails from that sender as Primary. Once you find the message and use 'Move to Primary', future emails from us land in the main inbox. Outlook does the same thing via the Focused vs Other split; the fix there is 'Move to Focused'.
What if I typed my email wrong at checkout?
Contact our Aussie-timezone support desk with the last four digits of the card used, the rough timing of the charge, the wrong email you typed (if you remember), and the correct email to switch to. We update the account email in real time and re-send the receipt instantly. The eVisa PDF then goes to the corrected email on approval. Common typo patterns: .com instead of .com.au, gmial instead of gmail, transposed letters in your local-part.
Can a full mailbox cause this?
Yes. Gmail and Outlook free accounts cap at 15 GB shared. Bigpond and iiNet caps vary but are often lower. When a mailbox is at or near capacity, new incoming mail bounces silently and the sender receives a delivery failure that does not reach you. Check storage in account settings; empty Trash and archive large attachments, then re-trigger the receipt from your dashboard. Once space is free the email lands normally.
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