Cambodia eVisa Payment Confirmation Email Not Received: The Aussie Five-Minute Recovery

Step two: log into your account and read the order from the dashboard

The dashboard is the source of truth — the email is just a notification. Whether or not the email landed, your paid order is recorded against the account you created at checkout. Logging in confirms the payment cleared, shows you the application ID, lets you re-trigger the receipt email, and lets you check the application status as it moves through processing.

Use the same email you typed at checkout

Visit our site, click Login, and enter the email you used at checkout. If you remember the password, enter it. If you do not — most Aussies do not, because the account was created in passing during checkout — click 'Forgot password'. The password reset link goes to the same email address that should have received the receipt. If that reset email arrives, your inbox is healthy and the receipt was simply filtered into spam or promotions (go back to step one with a wider search). If the reset email also does not arrive, the email address you typed at checkout has a problem and step three applies.

Resending the receipt yourself

On the dashboard there is a 'Re-send receipt' button next to each payment record. Click it and the receipt email is queued for re-delivery within 60 seconds. If it still does not arrive, the issue is on the receiving side — full mailbox, aggressive filter, or a typo. Step three covers what to do then.

If your application status on the dashboard is showing as stuck on Pending more than three business days after submission, the status-stuck-pending guide walks through what triggers it and how to nudge it. If you simply want to know when to expect the approval email and PDF, the processing time piece walks through the 3-business-day window in detail.

Step three: typos at checkout and full-mailbox bounces

If you have searched every folder and the password-reset email also did not arrive, the email address on the account is either wrong or unable to receive new mail. Both fixes go through our Aussie-timezone support desk and both are quick.

Typos: .com vs .com.au, gmial vs gmail, transposed letters

The most common typo patterns on Aussie checkouts: writing '.com' instead of '.com.au' on a Bigpond, iiNet, or Optus address; transposing letters in 'gmail' (gmial, gnail); confusing 'com' and 'con' on the .com TLD; missing a letter in the local part of the address. Open your sent-mail or browser autofill history and confirm the exact email you entered at checkout. If it is wrong, contact our support desk with the last four digits of the card used, the rough timing of the charge, the wrong email entered, and the correct email to switch to. We update the account email in real time and re-send the receipt instantly. Approved eVisa PDF gets sent to the corrected email on approval.

Full mailbox quotas: more common than you think

Gmail and Outlook free accounts cap at 15 GB shared across email, drive, and photos. Aussies who have been on Gmail since the early 2010s are commonly at or over that cap without realising — at which point new incoming mail bounces silently and the sender (us, in this case) gets a bounce notification that goes to our automated handler but not to you. Bigpond accounts vary by plan but commonly cap at 1-5 GB. Check your storage usage in account settings; if it is over 95% capacity, empty Trash, archive or delete large attachments, then re-trigger the receipt from the dashboard. Once space frees up the email will land normally.

Corporate spam filters

If the email used at checkout is a corporate or .gov.au address, the receiving organisation's mail filter may have blocked the international receipt entirely — particularly if the filter is configured to reject any first-time sender from outside Australia. Check with your IT team or switch the account email to a personal address. We can update the email on the account through our support desk in real time, so it does not need to wait for a help ticket on the corporate side.

What to expect after the email is back in your inbox

Once the receipt is in hand, the next email you receive from us is the approval notification with the eVisa PDF attached. That arrives within 3 business days of submission — sometimes faster, depending on Cambodia immigration queue depth and which day of the week you applied. The Approved in 3 business days target is the headline service level. The PDF arrives delivered as a printable PDF by email, with a copy also downloadable from your dashboard.

If the approval email might also get filtered

Now that you have marked the receipt as not-spam (Gmail) or moved it to Focused (Outlook), the same algorithm change usually whitelists future messages from us. The approval email should land in the primary inbox without any extra action. Belt-and-braces move: add our no-reply sender address to your contacts after the receipt arrives, which forces most providers to treat future messages as trusted.

Print the PDF, save a digital copy, and you are done

When the approval email arrives, the attached PDF is the eVisa Cambodia immigration scans at the border. Print one paper copy, save a digital copy to your phone (screenshot, email, or cloud), and that is the visa step complete. There is no separate physical visa, no sticker, no embassy follow-up. The single PDF is the deliverable.

Final thing to remember: every air arrival also needs the verified e-Arrival Card filled within the 7-day window before flight. That is a separate $5 USD (~$7.50 AUD) submission and a separate confirmation email — same delivery mechanics, same no-spam advice, same Aussie-timezone support if something does not land cleanly.

If you want to know exactly what the approval PDF looks like and how to print it for the airport queue, the PDF print format piece walks through the format and the offline-printing options. If the PDF itself fails to arrive after the 3-business-day window, the status-stuck-pending guide covers that case.

Next steps and related reading for Australians: apply for your Cambodia eVisa when you are ready to lodge, bookmark our Cambodia visa hub for Australian citizens as the single canonical reference, skim the FAQ on Cambodia visa eligibility for quick answers, and use our glossary of Cambodia visa terms to decode any acronym in this guide.