How to Check Your Cambodia e-Arrival Card Status and Find Your QR Code (US Travelers)

Where your confirmation and QR code actually land

When you submit a completed e-Arrival Card, the confirmation shows up in two places at once. The first is on the screen: a success page with your QR code, a reference number, and the details you entered. The second is your inbox: the same confirmation and QR code get emailed to the address you typed in. Two copies on purpose, so a closed browser tab is never the end of the story.

For US travelers the email is the copy that matters most, because the on-screen page disappears the moment you close the tab or your phone sleeps. So the first move after you submit is to open your email app and confirm the message arrived. If the email is there with a QR code in it, your card is done and you can stop worrying about status.

• On-screen confirmation: a success page with the QR code and reference number, shown right after you submit. Real, but temporary — gone once you close the tab.
• Email confirmation: the same QR code and reference, sent to the exact address you typed in. This is your durable copy and the one to save.
• The QR code itself: a square barcode embedded in both the page and the email. This is the single thing the arrivals officer scans.

What a confirmed e-Arrival Card looks like (and what it does not)

A confirmed card has one unmistakable marker: a QR code you can pull up on demand. That is the whole status check. There is no "approved" stamp to wait on, no review period, no separate verification email hours later. If the system gave you a QR code, Cambodian Immigration has your declaration on file. The card is a registration, not an application — it does not get adjudicated the way your visa does.

This trips up Americans used to the eVisa rhythm, where you submit, wait, and get an approval PDF a few days later. The e-Arrival Card has no waiting period and no second email tomorrow saying you are cleared. The confirmation you got at submission is the final state. If you are waiting for an "approved" notice, go check whether you already have the QR code instead.

The e-Arrival Card and the eVisa are two separate things with different status models. The eVisa gets approved in 3 business days and arrives as a printable PDF. The e-Arrival Card is the instant-confirmation registration you file in the week before you fly. Our comparison of e-Arrival versus eVisa processing time for Americans lays the two timelines side by side.

How to find your QR code again if the email vanished

The most common version of "I cannot find my status" is really "I cannot find the confirmation email." Before you assume the card failed and refile, work through the places it hides. Most missing-confirmation cases are the email sitting somewhere you did not look, not a card that never went through.

Start with your spam or junk folder — a transactional message from an unfamiliar government sender lands there constantly for US inboxes. Then check the Promotions or Updates tab if you use Gmail. Search your whole mailbox for "arrival" or "Cambodia," across all folders, not just the inbox. If you have multiple email addresses, search the one you actually typed into the form, which may not be your default.

If the email genuinely is not there, think back to the moment you submitted. Did you see the on-screen success page with the QR code? If you did, the card went through and only the email is missing — usually because a mistyped address sent it nowhere. If you never saw a success page, the card was probably never submitted: you filled the form, got interrupted, and closed the browser before the final step. In that case there is nothing to retrieve, and the fix is to file it again inside the 7-day window.

Typos are not limited to the email field — a backward date or a transposed passport-number digit causes its own headaches at the kiosk. If you realize after submitting that something is wrong, our guide on fixing a mistake on the Cambodia e-Arrival Card after submitting walks through what is correctable. The cleanest defense is to get the details right the first time.

Save the QR code so the arrivals kiosk reads it first time

Having a confirmed card in your email is not the same as being ready at the gate. The moment of truth is the arrivals kiosk, where an officer scans the QR code to pull your declaration. What goes wrong there is almost never the card itself — it is the traveler unable to display the code. Dead battery, no signal, airport Wi-Fi that will not load. Solve that before you fly and the kiosk step is five seconds.

The fix is to make the QR code available offline in more than one form. Screenshot it into your phone's photo gallery, not just inside an email that needs a connection to open. Then print it and tuck it in your passport — paper does not run out of battery, and if your phone is dead the printout still scans. US travelers who do both show the code, get it scanned, and move on while the people around them reload their inbox on terminal Wi-Fi.

Pull the QR code up once before you leave home to confirm it displays from your saved copy, not only from the live email. Make sure the screenshot is the full, sharp code and not a cropped or blurry version — the scanner needs the whole square. If you printed it, check the printout is dark and clean. A QR code is only as useful as the kiosk's ability to read it.

On arrival, the QR scan happens at the e-Arrival kiosk before the immigration counter, and at Techo International (KTI) — the airport that replaced the old Phnom Penh airport in September 2025 — it is the first stop off the jet bridge. Our guide to the Cambodia e-Arrival QR scan at KTI immigration walks through what that lane looks like, so you know the sequence before you land.

Putting it together before you fly

Run a quick status check the day before you leave. Open the confirmation email and confirm the QR code displays. Screenshot it into your photo gallery. Print a paper copy for your passport. Pull the saved screenshot up in airplane mode to prove it works offline. Four steps, two minutes, and the e-Arrival kiosk has no reason to slow you down on arrival.

Keep the order of operations straight. The full picture of the Cambodia visa for US citizens starts with the eVisa — the big step you do first, weeks ahead — Tourist $80 USD or Business $90 USD, both approved in 3 business days and delivered as a printable PDF by email. The e-Arrival Card is the light step you do last, in the week before you fly. If you have not started the visa, our step-by-step guide to applying for a Cambodia eVisa online walks it end to end.

When you file a verified e-Arrival Card through us for $5 USD, you never have to chase the confirmation down. It is checked end-to-end before it reaches Cambodian Immigration — the email address, the name spelling against your passport, the flight number, and the date format that flags so many Americans — and your QR code is delivered ready to save. If Immigration flags a correction, the resubmission is free.

Next steps for US travelers: file your verified e-Arrival Card once your flight is locked in, follow the field-by-field walkthrough of the Cambodia e-Arrival Card if you still need to submit, check the timing in the 7-day submission window, and apply for your Cambodia eVisa if you still need the visa itself.