Cambodia eVisa Passport Bio Page Scan for Australians: 2026 Phone-Camera Guide
The passport bio-page scan is the second-most-common Aussie eVisa rejection after the photo — but the easiest to fix. Five rules, five minutes on an iPhone or Android, no flatbed scanner required.
How do Australians scan their passport for the Cambodia eVisa?
Phone camera in daylight, passport flat on a contrasting surface, BOTH edges of the bio page visible, all text including the MRZ legible, no glare on the laminate. Don't use flash. Don't crop tight — leave a small border. JPEG file under 2 MB, ideally 1500×1000 px or larger. Five minutes on an iPhone or Android usually nails it. About 8% of Aussie eVisa rejections are passport-scan issues (glare, partial cropping, or low resolution) — almost all fix with one retake.
کلیدی ٹیک ویز
- Phone camera in daylight, passport flat on a contrasting surface, both edges of the bio page in frame, all text including the MRZ legible, no glare on the laminate.
- No flash, no tight crop — leave a small border. JPEG file under 2 MB, ideally 1500×1000 px or larger (Cambodia accepts 1000×700 minimum).
- Five minutes on a modern iPhone or Android nails it. A phone-camera scan passes about 92% of Aussie applications first time.
- Roughly 8% of Aussie eVisa rejections trace back to scan issues — laminate glare (~3%), partial crop (~2%), low resolution (~2%), wrong page entirely (~1%) — and almost all clear with one retake.
- If your iPhone produces HEIC files, switch Settings > Camera > Formats to 'Most Compatible' or use a converter app before upload.
The second-most-common Aussie rejection — but the easiest to fix
The five rules of a passing passport scan
Lighting and glare
Framing both edges
File format and resolution
The phone-camera walkthrough (5 minutes start to finish)
The common Aussie scan mistakes
- Laminate glare across the face or MRZ — about 3% of all Aussie scan rejections. Caused by camera flash or overhead light bouncing off the plastic film. Turn flash off, move to side daylight, tilt the passport a few degrees if needed.
- Partial crop, usually the bottom-right corner — about 2%. The MRZ runs all the way to the right edge of the page; over-tight framing cuts it. Pull back, leave a thumb-width margin on every side.
- Low resolution — about 2%. Caused by heavy cropping after the shot, or by sending a low-quality compressed copy. Keep the original phone resolution, do minimal cropping, save at Medium quality at the lowest.
- Wrong page entirely — about 1%. Usually the cover, the inside front page with the coat-of-arms but no detail, or one of the visa-stamp pages. The bio page is the one with your photo on it. Double-check before you upload.
- HEIC instead of JPEG — bundled into the resolution/format issues above. Default iPhone format is not accepted. Export as JPEG via the share menu, or change the camera setting permanently to 'Most Compatible'.
- Whole page washed out by direct overhead light — bundled into glare. Daylight from a side window is much softer than a ceiling downlight. Move to a window, not under a light.
- Photo on the bio page is blurred by motion — phones with image stabilisation handle this well, but a shaky hand at 30 cm can still smear text. Brace both elbows on the table, take three shots, pick the sharpest.
اکثر پوچھے گئے سوالات
How do I scan my passport for the Cambodia eVisa?
Phone camera in daylight, passport flat on a contrasting surface, both edges of the bio page visible, all text including the MRZ legible, no glare on the laminate. Don't use flash. Don't crop tight — leave a small border. JPEG file under 2 MB, ideally 1500×1000 px or larger. Five minutes on an iPhone or Android usually nails it.
Can I use a phone camera or do I need a real scanner?
A phone camera is fine and is what about 92% of Aussie applicants use. The Cambodian eVisa portal does not require a flatbed scanner; a clean phone shot in good daylight on a contrasting surface produces a file that passes the validator every time. Tap to focus on the MRZ, leave a generous border, no flash, JPEG export.
What's the right resolution for the passport scan?
At least 1000×700 pixels, ideally 1500×1000 or larger. Modern phone cameras easily exceed that — a default iPhone or Pixel shot is typically 4000×3000 or higher. The risk is on the other end: if you crop too tight after the shot or save at very low quality, you can drop below the threshold. Keep the original resolution, crop loose, save at Medium quality or higher.
Why does the scan need both edges visible?
Cambodian Immigration's upload validator confirms the page is the bio page by reading the page edges and the MRZ. If a corner is cropped off — most commonly the bottom-right, taking part of the MRZ with it — the validator cannot confirm it has the right page. Leave a thumb-width of contrasting surface visible on all four sides of the passport.
How do I get rid of laminate glare on the passport?
Turn off camera flash. Move to side daylight from a window, not overhead artificial light. If you can still see a bright reflection on the page in the camera preview, tilt the passport a few degrees one way or the other until the reflection moves off to the side. A few degrees of tilt almost always clears it. Glare causes about 3% of all Aussie scan rejections — the single biggest cause.
Can I scan my passport with a flatbed scanner?
Yes, a flatbed scanner works perfectly. Place the bio page face-down on the glass, close the lid, scan at 300 dpi or higher, and save as JPEG under 2 MB. The output is usually cleaner than a phone shot because there is no risk of glare or framing error. The catch is that most Aussie households no longer own a flatbed scanner, which is why the phone-camera method is the default in this guide.
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