Không nhận được email xác nhận thanh toán visa điện tử Campuchia? Hướng dẫn khắc phục sự cố dành cho du khách Mỹ.
Không thấy email xác nhận thanh toán visa điện tử Campuchia trong hộp thư đến? Đừng lo lắng — trong hầu hết các trường hợp, thẻ của bạn đã được thanh toán thành công và biên lai nằm ngay trong thư mục của bạn. Dưới đây là vị trí chính xác của biên lai, cách khôi phục và cách xác nhận visa của bạn đang được xử lý.
Why did I not get a Cambodia eVisa payment confirmation email?
In almost every case the payment went through and the email is simply delayed or misfiled, not missing. First, check your card or bank statement: if you see a single $80 USD Tourist or $90 USD Business charge, your application is in the queue and processing normally. Then search your entire mailbox — including the spam, junk, and Promotions folders — for the sender name and the dollar amount, because confirmation receipts land in those folders far more often than they vanish. The two real causes of a never-arriving email are a typo in the email address you typed at checkout (one wrong letter routes it nowhere) and a corporate inbox that quarantines outside mail with PDF attachments. You do not need the confirmation email to get approved: your eVisa arrives as a separate printable PDF within 3 business days, and US-timezone support can re-send any message linked to your application if you ask.
Những điểm chính cần ghi nhớ
- A missing confirmation email almost never means the payment failed. Check your card or bank statement first — if a single $80 (Tourist) or $90 (Business) charge is there, the application is in the queue and the email is just delayed or misfiled.
- The receipt lands in spam or the Promotions tab far more often than it goes missing. Search your whole mailbox for the sender and the dollar amount before assuming anything went wrong.
- A typo in the email address you entered at checkout is the single most common reason the email never arrives. One transposed letter sends the confirmation to an inbox that does not exist.
- Corporate and locked-down work inboxes silently quarantine outside email with PDF attachments. A personal Gmail, Outlook, or iCloud address is the safest place to receive a visa confirmation.
- You do not need the confirmation email to be approved. Your approved eVisa arrives as a separate printable PDF within 3 business days, and US-timezone support can re-send any message tied to your application.
A missing email almost never means a failed payment
This guide walks through the fast check that tells you the payment worked, the exact folders the receipt hides in, the two real reasons an email never arrives, and the simple way to get it re-sent. When you are ready, you can apply online in about ten minutes. For the complete picture of every entry rule, document, and fee, our Cambodia visa guide for United States citizens is the canonical reference.
First check: confirm the payment actually went through
What each statement state means
- A single settled $80 or $90 charge in USD: your payment succeeded and the application is processing. The email is the only thing astray — skip ahead to the inbox search.
- A pending authorization for $80 or $90: the payment is going through and will settle within a day or two. Treat this the same as a settled charge; the application is in the queue.
- A small temporary hold of around $0 to $1 that disappears: that is a card-verification check, not the visa charge. If no full charge follows it, the payment did not complete.
- No charge at all, pending or settled: the payment did not go through. Retry on the same application rather than starting a brand-new one, so you do not risk a double charge.
If your statement shows the charge twice and both lines settle rather than one dropping off, that is a specific situation with its own fix. Our guide on what to do when Cambodia charges your card twice but no visa arrives walks US travelers through confirming which charge is real and getting the duplicate reversed without disturbing the live application.
Where the confirmation email is actually hiding
Give it a little time, too. Transactional email is usually near-instant, but during a busy travel period or right after a Cambodian public holiday the receipt can lag by minutes to a couple of hours, and your provider may batch-deliver it. If you confirmed the charge on your statement, the receipt is coming — checking again in an hour often resolves it on its own. While you wait, you can confirm the application is moving by checking the status directly; our guide on how to check your Cambodia eVisa status shows US travelers exactly where to look.
Câu hỏi thường gặp
Why did I not get a Cambodia eVisa payment confirmation email?
In almost every case the payment went through and the email is delayed or misfiled, not missing. Check your card statement first: if you see a single $80 USD Tourist or $90 USD Business charge, your application is processing normally. Then search your whole mailbox, including spam, junk, and the Gmail Promotions tab, for the sender and the dollar amount. The two real causes of a never-arriving email are a typo in the address you typed at checkout and a corporate inbox that quarantines outside mail with attachments.
Does a missing confirmation email mean my payment failed?
No. A missing email and a failed payment are different things. The fastest way to tell them apart is your bank statement: a single settled or pending $80 or $90 charge in US dollars means the payment succeeded and the application is in the queue, regardless of whether the email arrived. If there is no charge at all — not even a pending one — then the payment did not complete and you simply pay again on the same application.
Where does the Cambodia eVisa confirmation email usually end up?
Most often in your spam or junk folder, because the message comes from an unfamiliar sender, contains a dollar amount, and carries an attachment. On Gmail it also lands in the Promotions or Updates tab; on Outlook it can sit in the Other inbox or Junk Email folder. Searching your entire mailbox for the dollar amount — "$80" or "$90" — surfaces it faster than scrolling through folders one by one.
I used my work email and nothing arrived. What happened?
Your company mail server most likely quarantined the message. Corporate IT systems block or hold inbound email from unfamiliar external senders, especially anything with a PDF attachment, which is exactly what a visa confirmation is. The receipt may be in an administrator-controlled quarantine you cannot see. Ask support to switch your contact email to a personal Gmail, Outlook, or iCloud address before the approval PDF goes out, since the same filter would catch that too.
Can I get the confirmation email re-sent?
Yes. Contact US-timezone support with your name as it appears on your passport, the date you applied, the last four digits of the card you paid with, and the amount charged. They can find your application, correct a mistyped email address, and re-send the confirmation — and later the approved PDF — to an inbox that will actually receive it. You do not need to pay again or start a new application.
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