Cambodia e-Arrival FAQ — Mandatory Form Guide | VisaToCambodia
FAQ
Cambodia e-Arrival FAQ — The Mandatory Form Every Traveller Needs
The Cambodia e-Arrival form is a separate, mandatory online declaration required for every traveller entering Cambodia — even those with an approved eVisa or visa-exempt status. Submit it within 7 days before arrival.
What is the Cambodia e-Arrival form?
The Cambodia e-Arrival is a mandatory online form that every traveller must complete before entering Cambodia. It collects flight details, accommodation, health, and customs info. Submit within 7 days before your arrival date.
Do I need the e-Arrival if I have a Cambodia eVisa?
Yes — every traveller needs the e-Arrival, regardless of whether they hold an eVisa, a visa on arrival, or visa-exempt ASEAN status. The eVisa and e-Arrival are two separate requirements. We handle both as part of our service.
When should I submit the Cambodia e-Arrival form?
Submit the Cambodia e-Arrival within 7 days before your arrival date — not earlier. Submitting too early means you may not have final flight or hotel details yet. We email a reminder once your eVisa is approved.
Is the Cambodia e-Arrival form free?
Yes. The Cambodia e-Arrival is provided free by the Cambodian government for all travellers. We include guided e-Arrival assistance with every eVisa we process — no extra fee.
What information does the Cambodia e-Arrival form ask for?
Personal and passport details, flight number and arrival date, accommodation address in Cambodia, health declaration, and customs declaration for goods you are bringing in. The form takes about 5-10 minutes to complete.
What happens if I do not submit the Cambodia e-Arrival?
You may be turned back at the gate by Cambodian immigration, asked to complete the form on the spot (causing delay), or denied entry. The e-Arrival is enforced — do not skip it even if you have an eVisa.
Can I submit the Cambodia e-Arrival on my phone at the airport?
Technically yes, but it is risky — patchy Wi-Fi, time pressure, and a 5-10 minute form do not mix. Submit ahead of time from home or your hotel. Most issues at the border come from rushed mobile submissions.
Is the Cambodia e-Arrival the same as the eVisa?
No. The eVisa is your permission to enter Cambodia and is approved by the consular department. The e-Arrival is an arrival declaration submitted to immigration. Both are required — they cover different things.
Do children need a separate Cambodia e-Arrival?
Yes. Every traveller, including infants and children, needs their own e-Arrival submission. Parents can complete the form on behalf of minors, but each child needs their own record.
Can I edit my Cambodia e-Arrival after submission?
The Cambodian e-Arrival system allows limited edits before your arrival date. If your flight or accommodation changes, contact our team — we will guide you on whether to edit or resubmit.
Where do I show my Cambodia e-Arrival on arrival?
Print the e-Arrival confirmation (QR code) and present it at Cambodian immigration alongside your printed eVisa and passport. Mobile-screen QR is sometimes accepted at major airports but the printed version is safer.
Is the Cambodia e-Arrival required at land borders too?
Yes. The e-Arrival is required at every Cambodian entry point — three international airports plus the eligible land borders (Bavet, Tropaeng Kreal). Land-border officers can be stricter, so always carry the printed confirmation.
Does the e-Arrival replace the old paper landing card?
Yes. The Cambodian e-Arrival replaced the legacy paper arrival and customs cards as of 2024-25. You no longer fill paper forms on the plane — everything is online before arrival.
Can I submit the e-Arrival without my Cambodia eVisa being approved yet?
Yes, but it is better to wait. The e-Arrival is keyed to your passport, so it works independently of the eVisa. We recommend submitting after eVisa approval to avoid editing if your travel dates shift.
Help — I submitted the wrong info on my Cambodia e-Arrival
Contact our team immediately via WhatsApp or email. We can help you correct or resubmit the e-Arrival before arrival. Wrong info at the border can cause secondary inspection or short delays — fixable but slow.