柬埔寨签证被扣两次或未收到签证？美国旅客应该怎么做
您的对账单上出现两笔扣款几乎总是意味着一笔是真实扣款，另一笔是会自行消失的待处理授权。账户扣款并不意味着您的签证申请失败。以下是了解实际发生了什么的方法，以及如果确实被重复扣款或电子签证未到达您邮箱时的具体步骤。
What should US travelers do if they are charged twice for a Cambodia visa or do not receive their visa?
First, do not panic and do not re-pay. Two charges on your statement is almost always a single settled charge plus a temporary pending authorization that drops off by itself within a few business days, not two real payments. If your money cleared but no visa arrived, check your email — including spam and the Promotions tab — and your application status before assuming the worst, because the eVisa is delivered as a printable PDF and most "missing" visas are simply filtered into another folder. The Tourist eVisa is $80 USD all-in and the Business eVisa is $90 USD, both approved in 3 business days. If you confirm a genuine duplicate charge, contact us with both dates and amounts and the real second charge is reversed; you are never billed twice for one approved Cambodia eVisa.
要点总结
- Two charges on your statement is almost always one settled charge plus a pending authorization that disappears on its own within a few business days — not two payments taken.
- A charge clearing your account does not mean your visa failed; the Tourist eVisa is $80 USD all-in and the Business eVisa is $90 USD, and approval lands as a printable PDF by email within 3 business days.
- Check your email (including spam and Promotions) and your application status before assuming anything went wrong — most "no visa received" cases are a delivered PDF sitting in a filtered folder.
- A true duplicate is rare and recoverable: contact us with both charge dates and amounts, and a genuine second charge is reversed — you are never billed twice for one approved visa.
- Pay once, on one device, and wait for the confirmation screen before retrying — most accidental duplicates come from hitting submit again after a slow-loading page.
Why your statement looks wrong (when it usually is not)
This guide walks through exactly how to tell a harmless pending authorization apart from a genuine duplicate, what to do if your money cleared but the visa has not arrived, and the precise steps to take if you confirm a real second charge. It sits alongside our complete guide to the Cambodia visa for US citizens if you want the full picture first. When you are ready to apply cleanly the first time, you can start your Cambodia eVisa here, and our guide to the payment methods that work for Americans covers which cards and wallets go through smoothly.
Pending authorization vs settled charge — reading your statement
Charged but no visa received — where it actually is
The other thing to remember is timing. Approval lands within 3 business days, and "business days" excludes weekends and US holidays. A payment made Friday evening is not late if the PDF has not arrived by Saturday morning — the clock has barely started. If you are inside the window, the answer is simply to wait. If you want to confirm where your application sits rather than guess, our walkthrough on how to check your Cambodia eVisa status shows you exactly where to look, and our guide on Cambodia eVisa processing time explains what the 3-business-day window does and does not include.
- Check spam and junk first — PDF approvals are the classic false-positive for email filters.
- Check the Promotions or Updates tab in Gmail, where transactional travel mail frequently lands.
- Search your whole mailbox for "Cambodia," "eVisa," or "visa" instead of scrolling your inbox.
- Re-read the email address you entered at checkout for a typo — one wrong character sends the PDF nowhere.
- Confirm you are still inside the 3-business-day window, counting only weekdays and skipping US holidays.
常见问题解答
I see two charges for my Cambodia visa — was I billed twice?
Almost certainly not. Open your banking app and read the labels: one line is usually a "pending" authorization or hold, and the other is the real settled charge. A pending hold is your bank reserving the funds and it drops off on its own within 3 to 5 business days. If one line matches the visa fee ($80 USD Tourist or $90 USD Business) and the other is a pending hold for the same amount, you paid once.
How long does a pending authorization take to disappear?
It depends on your bank, not on us. Most US card issuers release an uncaptured hold within 3 to 5 business days, and some debit cards take up to a week. Your available balance may look lower while the hold sits there, but the money is not gone — once the authorization expires, your balance corrects itself automatically with no action needed from you.
My card was charged but I never received my Cambodia eVisa. What do I do?
Start by checking your email, including spam, junk, and the Gmail Promotions tab, then search your whole mailbox for "Cambodia," "eVisa," or "visa." The eVisa is delivered as a printable PDF, and most "missing" visas are simply filtered into another folder. Also confirm the email address you entered at checkout had no typo, and remember approval lands within 3 business days, counting only weekdays and skipping US holidays.
Does a charge on my statement mean my visa application went through?
A settled charge means your payment was taken, and your application is in processing. Approval is delivered separately as a printable PDF by email within 3 business days. If your money cleared and you are still inside that window, the visa is on its way — check your email folders rather than assuming the payment failed, since the charge and the PDF arrive at different moments.
How do I get a real duplicate charge refunded?
Confirm it is genuinely a duplicate first — both lines must be finalized and posted, with neither greyed out as pending and several business days passed without one dropping off. Then contact us with both charge dates, both exact amounts, the email you applied under, and the last four digits of your card. A genuine second charge is reversed back to the same card on your bank’s normal refund timeline. You are never billed twice for one approved Cambodia eVisa.
Why did I get charged twice in the first place?
The usual cause is a slow-loading checkout page and a second click. When the page hangs, it is tempting to assume the first submit failed and try again — but the first payment may already be processing. That can put two real payments through. Paying once, on one device, and waiting for the confirmation screen to finish loading prevents nearly every accidental duplicate.
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