Made a Mistake on Your Cambodia e-Arrival Card? How to Correct It

If someone else filed your card

If a travel agent, a tour operator, a family member or a filing service submitted your card, go back to them rather than editing it yourself. The reason is simple: you want one correct version of your card on record, and the person who filed it knows exactly what was submitted and how to reach it.

If you get your e-Arrival Card through us and a detail needs to change, contact our support team with what has changed. If Immigration flags a correction on a card we filed, resubmission is free, and we email you the QR code once it is done.

• Tell the filer exactly what is wrong and what it should say.
• Send a photo of your passport’s photo page if the correction is to a name or number.
• Ask for the QR code once it is corrected, and replace the old copy on your phone.

How long do you have to correct it?

Officially, you can edit the card until you are processed by Immigration. In practice, the deadline to aim for is before you leave for the airport. Correcting a card at home is quick and calm. Correcting it on airport Wi-Fi during a connection, or in the arrivals hall on a phone at five per cent battery, is where a small fix turns into a stressful one.

If you realise at the desk that something on the card is wrong, say so straight away and show your passport. An officer who hears about a mistake from you is dealing with an honest error; one who discovers it is dealing with a question.

How to avoid needing a correction next time

Most corrections come from a handful of avoidable slips. Filing a few days before you fly, once your flights have stopped moving, prevents most flight changes. Copying your name from the passport’s machine-readable lines, not from memory, prevents most name errors. Reading every date aloud catches swapped days and months.

We list the full set in our guide to common Cambodia e-Arrival Card mistakes, and our guide on when to apply for the e-Arrival Card explains how to time it so your details are final when you file.

And if the mistake you have found is on your visa rather than your card, that needs a different fix: a visa cannot be edited the way an e-Arrival Card can. If you still need a visa, you can apply for the Cambodia eVisa online.